SimpliSafe doorbell troubleshooting If your SimpliSafe Video Doorbell Pro stops working, you can perform a soft reset, hard reset, or reinstall the device. Soft reset: press the small button on the back of your doorbell before putting it back on the charging mount to reboot.
How do I reset my SimpliSafe doorbell camera?
Hold the Reset button using a paper clip or a safety pin for about 20 seconds until the LED color changes to yellow.
- Once you release the button, the LED color on the SimpliSafe doorbell camera will change from yellow to white.
- Once the color turns white, the soft reset is initiated.
How do I get my SimpliSafe doorbell camera back online?
How Do I Reset My SimpliSafe Doorbell?
- Go to the camera settings and click on cameras.
- Choose the doorbell camera as the camera that needs to be reset.
- Once there, you can remove the camera off of the camera list.
- Re-add the doorbell and go through the process of set-up, once again.
Why is my video Doorbell not working?
When your Ring Doorbell is not functioning properly, it may be due to poor Wi-Fi connection, low battery/insufficient power, or improper installation.
Why is my SimpliSafe camera offline?
There are two main reasons that a camera may lose WiFi connection. It may be installed too far from your WiFi router, or it may not have sufficient bandwidth on your WiFi. Please contact our customer support for help in diagnosing this issue and confirming the cause.
How do I reset my doorbell video?
Performing a hard reset
To perform a hard reset, hold down the orange button for 20 seconds. After releasing it, the light on the front will flash a few times indicating that your Ring Doorbell is restarting.
If your camera has a blinking white light when plugged in, you can install it normally. If not, you may need to reset your camera. You can do this by holding down the button on top of your camera for 10 seconds.
Why does my camera say disconnected?
A “Camera Disconnected” error means that your camera is disconnected from either power or WiFi and it is not receiving your app’s commands.
How do I reconnect my SimpliSafe camera to WiFi?
Connecting to WiFi
- Tap the three-bar ? Menu icon on the top left.
- Select Cameras.
- Make sure that your camera status light is flashing white.
- Name your Camera.
- Select your WiFi network.
- Tap the Get Your Code button.
Why did my Ring camera stop working?
The most common causes of not being able to do a Live View or see a recorded video are: A poor connection between your mobile device and the internet. Slow internet upload and download speeds. A poor connection between your Ring device and your router.
Why has my Ring doorbell stopped working?
Unplug your router for 30 seconds and then plug it back in. See if your Ring Doorbell automatically reconnects. Turn off the power to your Ring Pro at the breaker box for 30 seconds, then turn it back on.If all else fails, check to make sure your Ring Pro is getting sufficient power.
How do I get my Ring camera back online?
Follow these steps to reconnect your doorbell or security camera wifi in the Ring App:
- Tap on the three lines on the top left.
- Tap Devices.
- Select doorbell or security camera you need to reconnect to wifi. The next screen is the Device Dashboard.
- Tap on Device Health.
- Tap on Reconnect to Wifi or Change Wifi Network.
Why can’t I connect my camera to WiFi?
It is possible that the camera can not receive the Wi-Fi signal from your router. From your phone it is easy to check whether your Wi-Fi signal on the spot of your camera is strong enough. Hold your phone in the location of your camera and check the number of dashed Wi-Fi coverage on your phone.
How do I activate my SimpliSafe camera?
- Open the SimpliSafe app, navigate to the menu and select Set up Camera.
- Select the Outdoor Cam icon.
- Verify the property at which you will set up the camera.
- Verify that your battery is fully charged and follow the instructions on the screen to insert the battery into the camera.
How do I update my SimpliSafe camera?
Bring your Keypad to your Base Station. Push the left side of the Keypad screen where the gear icon is located to prompt the Install menu. Select Install Update by pushing on the right side of the Keypad screen. Allow the system to install and reboot, which will take about 10 minutes.
How do I restart my Ring camera?
Ring Spotlight Cam Battery
- Find the setup button on the top of the camera.
- Press and hold the setup button for 10 seconds.
- The light on the front of the camera will flash for several minutes; when the light turns off the reset is complete.
How do I soft reset my ring doorbell?
Look for a black button in front of the camera. This is the reset button. Press and hold this button down for 15 seconds. Once you release the button, the device will flash a light for a few seconds to indicate that the device is restarting.
How to Factory Reset a Ring Video Doorbell Pro
- Remove the doorbell’s faceplate then press and hold the reset button on the right side of the camera for 15 seconds.
- After releasing it, the ring light located on the front will flash a few times indicating the doorbell is restarting.
How do I activate my ring doorbell?
If you already have another Ring device installed, simply open the Ring app. Tap Set Up a Device, then select Doorbells. The QR code or MAC ID can be found on the back of your Ring Video Doorbell. Point the camera on your smartphone at the QR code or MAC ID barcode on the back of your Ring Video Doorbell.
Why is my SimpliSafe camera so dark?
Security Cameras and Night Vision
The cause of night vision not working on a security camera is often that there is too much light in the area surrounding the camera. The LED lights won’t activate if the sensor detects it’s a well-lit area.
What does flashing blue light mean on SimpliSafe camera?
Blinking Blue. Currently being viewed live, or a video recording is taking place.
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