WHY DOES MY METER REJECT TOKENS? This may result from using the wrong meter number when vending, a faulty meter or change in tariff index.
Why is my meter saying reject?
You haven’t activated your meter account
So, to activate your meter, simply request for an activation code from your distribution company. Once you get this code, load it in the format given to you before loading your token. And that’s the end of ever getting a reject error.
Why does prepaid meter reject token?
Reasons Why Prepaid Meter Is Rejecting Tokens
When your meter number is wrong, it becomes impossible to load tokens on the meter. According to Abuja Electricity Distribution Company (AEDC), the inability for a meter to accept tokens may be due to wrong meter number when vending.
How do I reset my prepaid meter?
To reset your prepaid meter, make sure all your appliances are switched off, this is very important. Then Press the ‘I’ key then 008 on the device, a screen will appear showing your consumption days and other information, press the ‘I’ key again twice to reset your prepaid meter.
How do you know if your prepaid meter is faulty?
If you have a credit meter
- If the meter stops, turn on 1 appliance at a time and check the meter.
- If the meter is still moving, it’s probably faulty.
- If it’s faulty, your supplier should replace it.
- If it’s not faulty, you could have to pay for the cost of the test.
Why is my meter not accepting token?
Possible Reasons for invalid token. The meter serial number on the token doesn’t match the physical meter number on the meter. The tariff index on the token is not the same as the tariff index programmed into the meter. The supply group code that the token was made on differs to the supply group code in the meter.
How do I activate my prepaid meter?
Including those who are waiting for an activation key. Simply send us a buzz on WhatsApp here with your prepaid meter details and we will help you generate the activation token.
Why is my prepaid meter showing red light?
It’s completely normal for there to be a flashing red light on your meter. In fact, the light shows that energy is being used and sometimes it will flash faster if there is more energy being used.
Does prepaid meter token expire?
Your Token Can Expire
If you cannot enter it into your prepaid meter for some reason, don’t fret. Your token is valid for 3 months. If you try to enter a token and you get the response ‘old’, it simply means that it has expired.
What is tamper mode in prepaid meter?
Why do meters go into tamper mode? This is a situation where the meter is unable to dispense power/supply/current to customer’s premises for the following reasons: – Open meter contactor/cover. – Unauthorised interference with the meter.
Can a prepaid meter be tampered with?
Meter tampering is both illegal and incredibly dangerous because of the risk of injury or electrocution. A meter that is tampered with does not function as it should, resulting in a loss of the information needed from it by landlords.
Can a prepaid meter be blocked?
As far as I understand , it is illegal to block a pre paid meter even if the account is in arrears , but none the less the account is up to date and the meter is still blocked .
How can I tell which appliance is using too much electricity?
The wattage of most appliances is usually stamped on the bottom or back of the appliance, or on its nameplate. The wattage listed is the maximum power drawn by the appliance. Many appliances have a range of settings, so the actual amount of power an appliance may consume depends on the setting being used.
How do I know if my electric meter is correct?
You need to switch off all your electrical lamps/appliances, etc. Now record the reading of your electrical meter and let only 1000 watt lamp run for one hour and then record the final reading. If the difference of reading is one unit i.e. 1 KWH, it means that meter is working satisfactorily.
Why is my prepaid meter showing link error?
Link Error/Connection error
The Customer user Interface Unit is not having a strong communication link with your meter through the power source. Weak batteries inserted into the Customer user Interface Unit. The Customer user Interface Unit not paired with the meter.
How can I recharge my prepaid meter token?
The meter token is what you use to load the Prepaid Meter. When you have your token, go to your Prepaid Meter, open the card door of your unit and insert the meter smart card. Then enter the PIN code that is on your token and voila your digital power consumption device is recharged.
What does red on electric meter mean?
On an electricity meter, rEd stands for Reverse Energy Detected. It’s an optional message displayed on digital meters to prevent electricity fraud.This can happen if your property is producing more energy than it’s using and exporting it to the grid.
Why is red light flashing on my smart meter?
There is energy consumption in most meters. It means that energy consumption has gone up if it blinks very quickly. The power supply is shut down when the red light is on because the contracted power has been exceeded.
Can prepaid electricity be reversed?
No, you can’t. Once you’ve finished your transaction it can’t be reversed. So, always double-check that the information you have entered is correct before completing your purchase.
How do I unlock my KPLC meter?
1 Enter KPLC prepaid business number 888880 or 88888. 2 Enter your 11 digit meter number. 3 Enter amount between 250 and 35,000. 4 Enter your M-Pesa pin.
What happens when you run out of prepaid electricity?
Prepaid meters automatically disconnect if the tokens run out. This can happen at any time, day or night, in an emergency, if you didn’t correctly calculate how long the beans will take to cook for supper or that your child forgot to iron his or her school clothes the day before.
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