Why Is My Hik-Connect Not Working?

Make sure the device has been connected to the Internet and it can connect to the Hik-Connect Server. a) Go to device to see whether the IP parameters belong to LAN. The IP address, subnet mask and default gateway need to be set correctly.

How do I get my HIK-connect back online?

1. Open the Main Menu by clicking the Cog icon and then browse to Network > TCP/IP.
2. Set your Preferred DNS Server so that it is the same as your IPv4 Default Gateway and set your Alternate DNS Server to 8.8. 8.8 and press Apply.
3. To check if this has worked browse to Network > Advanced > Platform Access.

How do I refresh HIK-Connect app?

Administrator

1. Open Hik-Connect if you have it already installed, and press the Upgrade Now button in the popup.
2. Press Download when the prompt to do so appears at the bottom of your screen.
3. Select Install when the prompt to do so appears at the bottom of the screen.

Why can’t I see my Hikvision camera?

Make sure your Internet connection is working correctly. Your cameras need a stable Internet link to communicate with the Hik-connect server and stream the videos. Ensure that there’s enough bandwidth by visiting the SpeedTest.Net website, which measures your Internet link’s download and upload speed.

How do I reset my HIK-connect camera?

How to reset a Hikvision camera (back to factory defaults)

1. Disconnect the camera power supply;
2. Press and hold the reset button;
3. Connect the camera power supply;
4. Keep holding the reset button for 15 seconds;
5. Release the reset button.

What does connect offline mean?

When something is “offline” it’s not connected to the Internet or to another system. You can use “talk about ___ offline” in situations like Internet forums or email groups. Two people can discuss a topic “offline”, which means discussing it directly on email or through direct messages.

Why is my CCTV showing offline?

There are several reasons why your camera may be offline, including a depleted battery, high bandwidth usage, updated router settings, or wireless interference. The camera is designed to automatically re-connect once there is internet available.

Can you get Hik-Connect on Android?

The Hik-Connect mobile client (Android), which can generally manage Hikvision products, is designed for the phone or tablet based on Android 4.1 or later.You can add devices to the Mobile Client, and configure device functions such as video and image encryption.

How do I access my Hikvision camera?

Open up an Internet browser and type in the IP address of the NVR. Log in using username and password of the recorder. Go to Configuration > Network > Advanced Settings > Other. Go to Configuration > System > Camera Management > Click on the blue link next to the camera you wish to log into.

How do I activate my Hikvision camera?

For the access control device, you should activate it via other clients (e.g., iVMS-4200 client software).

1. Add a device.
2. On the Activate Device page, tap Set Device Password.
3. Create a password.
4. Tap Activate to activate the device.
5. Enable DHCP or manually configure network if you enter the Network Configuration page.

What is my Hikvision username and password?

Forgot Password

1. On the Hik-Connect login page, tap Forgot Password.
2. Tap Reset by User Name/Email Address or Reset by Mobile Phone Number.
3. Input the user name or the email address on the Verify Account page if you select Reset by User Name or Email Address.
4. Tap Next.
5. Input the verification code and tap Next.

How can I reset my Hikvision camera without reset button?

A lot of devices however do not have a reset button. Devices including DVR’s, NVR’s and IP CCTV cameras without a rest button can be reset using the SADP software which is freely available from Hikvision. How to reset a Hikvision device using SADP.

What is Sadp?

SADP stands for search active device protocol, it’s Hikvision’s free and simple utility for searching Hikvision products (including IP cameras and DVRs/NVRs) in the local network. Its commonly used for: resetting password.changing IP addresses.

What is the difference between offline and online?

The distinction between online and offline is conventionally seen as the distinction between computer-mediated communication and face-to-face communication (e.g., face time), respectively. Online is virtuality or cyberspace, and offline is reality (i.e., real life or “meatspace”).

How do I change from offline to online?

How to Change Working Offline to Online

1. Click the “Send/Receive” group to reveal the Work Offline button. Video of the Day.
2. Verify that the Work Offline button is blue.
3. Click the “Work Offline” button to go online.

What is the difference between online and offline connection?

Online means that a computer, device, or a person is connected to a network, and usually this means the Internet. While off-line means the computer, device, or person is not connected to a network, cannot be reached, and cannot communicate with any other computer or device.

How do I get my cameras back online?

Disconnect the Camera from the Power Source and Power Cycle it. The very first thing to try in order to get your camera back online is to disconnect it from the power source. Unplug the camera and let it sit for a few minutes and after a few minutes have passed, plug the camera back in.

What is HIK-Connect service?

Hik-Connect is a new service introduced by Hikvision which integrates the dynamic domain name service along with alarm push notification service. It provides an easy way for devices to connect to the Internet. This manual is a guide for users to show them how to enable Hik-Connect service in device. Discretion.

How do I get my CCTV cameras back online?

You can reset your home router and/or modem. A) Power off the camera (unplug the camera, or hold the button down for 5 seconds until the lights turn off; press it to turn it back on after about 1 minute.) 3. If the camera is still offline, you can factory reset your camera.

How do I connect to HIK-connect?

Enabling Hik-Connect Service on Web

1. Open the web browser on your PC.
2. Input the device IP address and press the Enter key on your keyboard.
3. Input the device user name and the device password to login.
4. Tap Configuration – Network – Advanced Settings – Platform Access to enter the Platform Access page.
5. Check Enable.

How do I connect my HIK app to my mobile?

How to Use Hik-Connect on Mobile for both iOS and Android?

1. Download the “Hik-Connect” app from the iOS app store or Google Play. How to Use Hik-Connect on Mobile (iOS and Android)
2. Open the app.
3. Now you have two options: either login your Hik-Connect account, or add your device to the Hik-Connect App directly.