From time to time the display unit may temporarily lose its signal. This can be caused by a number of reasons (including being out of range of the transmitter). Please ensure it’s within the range of the electricity meter. If it is then it should reconnect in a matter of seconds.
Why is my smart meter not showing electric?
Try moving your In-Home Display closer to your electricity smart meter. Once you’re there, turn it off using the round, flat button at the back. Wait a minute and then press the button again to switch the IHD back on. Sometimes, this gives it the boost it needs to get going again.
How do I get the electric back on my smart meter?
Reconnecting your electricity meter
- Press A and B at the same time hold for about 10 seconds.
- You should hear a click when you’re back on supply.
How do I turn my electric back on with a smart meter Eon?
How to get back on supply after your meter has been disconnected. SMETS 1: If you’ve been disconnected, your Smart in-home display will show you how much you need to top up, or you can press button B on your meter keypad. Once you’re back in credit your electricity supply will automatically reconnect.
How do I connect my smart meter to my electric meter?
SMETS1 smart meter
- Take your In-Home Display to where your electricity meter is located.
- Once you’re close to the meter, hold down the OK button until the In-Home Display turns off and then on again.
- You should then see the message: your smart meter is now paired.
How do I turn my electric meter on?
Your see a large switch or handle between the entry point and the electric meter. The switch or handle is in the off position. Move the switch, or turn the handle, to the on position. This turns on the electrical supply and your meter registers electrical usage.
What do I do if my smart meter is not working?
The smart meters are probably still working well. The IHD needs a good charge on its battery, or to be plugged in, also it needs to be quite close to the actual electricity meter. To reset it it turn it right off by holding down the power button for 10 seconds and then power it back on again, it should work.
How do I know if my smart meter is faulty?
If the meter stops, turn on 1 appliance at a time and check the meter. If the meter starts to move very quickly, the appliance could be faulty. If the meter is still moving, it’s probably faulty.
Do smart meters need to be plugged in?
Yes, your smart meter in-home display isn’t designed to be portable. It needs to be plugged into the mains to run. The supplied rechargeable batteries are for short periods when no mains power is available, for example when moving the device from one plug socket to another.
This is your electricity reading. If your meter has an ‘A’ and ‘B’ button, press ‘A’ until you get to TOTAL ACT IMPORT. The number below this is your electricity reading. Your meter might have three buttons to the side of the display.
How do I reconnect my Meralco meter?
For your service to be reactivated, you will need to settle unpaid bills, re-apply for service, submit required documents, and pay for bill deposit. Please go to the nearest Meralco Business Center for assistance.
How do I turn on my electricity after its been disconnected?
If you have been disconnected and can’t work out an arrangement with your supplier to get reconnected, call us on 1800 246 545. Our services are free, fair and independent. There are rules about when and how a provider can disconnect your electricity or gas supply.
Why is the EON app not working?
If the app’s not working properly, it might be worth checking to see if there are any updates available.If there are no updates available, you could try taking the app off your iPhone or iPad and re-installing it.
How long does it take for a smart meter to work?
Smart meter post-installation timeline
First things first once you’ve had your meters installed, it can take up to two weeks for them to connect to our systems. During that time, we won’t be able to take automatic readings from your meter, and your In-Home Display won’t work.
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