Why Is My Ecobee Unresponsive?

Alexa is saying “Sorry, device [name of ecobee] is not responding”.This is most likely happening because your ecobee is not connected to wi-fi or your ecobee mobile app. To check your ecobee’s wi-fi connection, from your ecobee select Menu > Settings > Wi-Fi > Wi-Fi Enabled > Network.

Is my ecobee broken?

If the product is defective, call Customer Service at 1-877-932-6233. ecobee will make the determination whether a replacement product can be sent to you or whether the product should be returned to our address.

Is there a reset button on ecobee?

If you find yourself needing to reset your ecobee Switch+, simply follow these steps: Press and hold the main button for 5 seconds. Wait for the voice prompt to say “Reset to factory settings.” Press the main button again.

How do I restart my ecobee?

1 Reboot

1. Push and hold the main button on your Ecobee Switch+.
2. Continue to hold the main switch for five seconds.
3. Wait for the voice prompt to say “Restart Device”.
4. Press the main button one time.
5. Your Ecobee Switch+ will restart, and should be ready to use again in a few minutes.

How do I get my ecobee off hold?

How do I adjust the hold setting? You can change your hold preference to hold for 2 hours, 4 hours, Until the Next Scheduled Activity, Until I Change It or Decide at the Time of Change. To do this, just tap MAIN MENU > SETTINGS > PREFERENCES > HOLD ACTION and make the changes you like.

Does Ecobee thermostat have a battery?

The Ecobee comes with one wireless sensor, which is powered by a CR2032 coin-cell battery; the company says it should last about 4 years. When the battery runs low, you’ll receive an alert.

What causes no power to thermostat?

The power is out or a circuit breaker has tripped
If the blank thermostat occurs during the day, it’s possible that you have lost electrical power to your house and haven’t noticed it yet. The power loss could also be the result of a tripped circuit breaker that powers the air conditioner or heater.

What happens if ecobee loses power?

If this power supply is interrupted, the ecobee will not power back on until 24VAC is restored. When the ecobee thermostat loses power during heating or cooling, it is often due to one of the following: A safety feature on the HVAC (Heating, Ventilation, and Cooling) system triggering, cutting power to the thermostat.

How do I restart ecobee after power outage?

Flip the breaker back on. Wait at your breaker box for 30 seconds, to make sure it does not flip back quickly. Allow your thermostat an additional minute to finish starting back up. Try adjusting the temperature to ensure it’s functioning properly.

What is RC and RH on ecobee?

The c in Rc stands for cool, the h in Rh stands for heat. The red wire connects to both by way of a jumper bridge. If you look closely at the image, you will see it. The Ecobee3 connects the Rc and Rh terminals automatically which means you can choose either Rc or Rh to plug the wire into.

How do I know if ecobee is working?

To access the “Test Equipment” setting on your ecobee thermostat, tap on Menu > Settings > Installation Settings > Test Equipment. Tap on “Test Equipment”, then tap “OK” to confirm.

Why does my ecobee keep running?

This is a common problem with Ecobee and other smart thermostat systems. If this setting isn’t switched to “auto,” your fan could be stuck running all the time. With the fan in “auto” your system is going to automatically run the fan whenever it needs to adjust the temperature of your home.

How does ecobee geofencing work?

Geofencing, or location-based triggering, uses your phone to detect when you’ve crossed a set boundary, and sends a corresponding signal to the iCloud servers.

What is fan hold on ecobee?

The ability to set timed Fan Holds rather than having to set the fan to ON until cancelled/toggled back to Auto. The ability to set a specified fan speed if your ecobee is configured for multi-speed fan support (for more information on multi-speed fan installations, please see this article)

How long does ecobee battery last?

CR2032 are the little silver coin shaped batteries used in the old ecobee Room sensors. The sensor will run for at least 18 months. The CR2477 used in the new Smart Sensors should last for five years.

How long do ecobee thermostats last?

Ecobee states a battery life of 5 years (you can replace it yourself, when the time comes) and claims it’s smart enough to not be triggered by pets.

How do I reset the power on my thermostat?

Here’s an easy four step process to resetting your thermostat after a power outage.

1. Turn off your thermostat. Before doing any other troubleshooting, start by finding your thermostat and turning it off.
2. Locate and reset circuit breaker.
3. Wait 30 minutes.
4. Turn the thermostat back on.

How do I reset my thermostat?

Here are the step-by-step reset instructions:

1. Turn your thermostat off by switching it to the off position.
2. Find the breaker that powers your HVAC system and turn it off.
3. Wait 30 seconds and turn the breaker back on.
4. Turn your thermostat back on.

Why isn’t my AC working after power outage?

Usually, the 3 main reasons your AC won’t blow cold air after a power outage include: A tripped circuit breaker. A bad capacitor. Compressor failure.

What is white wire on thermostat?

The white wire underneath your thermostat connects to your heating system. It terminates at your air handler or furnace. The white wire connects to terminal W in industry-standard thermostats.

What is Ecobee W2?

W/W1 and W2. In a conventional system, W/W1 controls your heating system and, where applicable, W2 controls your heating system’s second stage, which helps warm the home faster. If you have a heat pump system with auxiliary heating, you’ll normally connect the AUX/AUX1 or W2 wire to the ecobee’s W1 terminal.