Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. Make sure the Alexa-enabled device is in Wi-Fi range. Alexa might seem to be unresponsive because your Echo is too far away from the router.If your Wi-Fi is down, reset it and see if that gets Alexa responding again.
How do I reset my Alexa?
You can reset your Echo device using the Alexa app on your iOS or Android smartphone.
- Go to Devices.
- Tap the Echo & Alexa icon at the top.
- Choose the speaker you want to factory reset.
- Scroll down to Factory Reset and tap it.
- Confirm you want to reset.
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First-generation Amazon Echo (and Dot): Locate the reset button on the bottom of the Echo speaker. Then use the end of a paper clip to press and hold the button for 5 seconds. The light ring on the device will turn orange and spin, signifying that it properly reset.
Why is my Alexa not connecting?
Restart your Echo Connect by unplugging the power adapter from the back of the device, then plugging it back in. Check that your Wi-Fi credentials are correct. Force close the Alexa app and try setup again. Restart your internet router and/or modem.
Why has my Alexa stopped talking?
To make Alexa a little less talkative, Amazon has a special feature for its voice assistant known as Brief mode.This mode could also be the reason why Alexa isn’t talking to you. To fix it, you will need to disable the Brief mode. For that, open the Alexa app and tap on the three-bar icon at the top.
How do I reconnect my Alexa?
If so, you’re all set to connect Alexa to your Wi-Fi network.
- On the bottom bar tap More and tap Settings.
- Tap Device Settings.
- Select your device and tap Change next to the Wi-Fi network.
- Your Echo device will now go through setup.
- Select the Wi-Fi network in the Alexa app.
- Log in to your Wi-Fi.
- Tap Connect.
What to do when Alexa turns red?
If there is a flashing red ring and the microphone button, the microphone is on mute. To unmute, simply press the microphone button (the flashing red one). Wait for a few seconds. The red light and ring will vanish.
How do I turn off the blue light on my Alexa?
To turn off the Echo Dot blue light, say Alexa, stop. If that doesn’t work you may need to unplug the device and plug it back in. If you’re still running into the issue do a reset of the device by holding the mute button and volume down button for 20 seconds.
How do I fix the blue ring of death Echo Dot?
Press the mute button on top of the Echo Dot. If you cannot press this button, make sure you uncheck the No Interruptions tab in your Alexa app setting and press the voice command to confirm. Turning it off will fix the Blue Ring of Death, and Alexa will respond to your voice commands again.
Why is my Alexa offline?
Causes of Alexa Saying the Echo Is Offline
The Alexa app on your smartphone or Echo device might be outdated, or the Echo might not be connected to power. The Wi-Fi may be spotty or malfunctioning, or the Echo might be situated too far from the router.
How do I get my Echo back online?
Update the Wi-Fi Settings for Your Echo Device
- Open the Alexa App .
- Select Devices .
- Select Echo & Alexa.
- Select your device.
- Select Settings and under Wireless, select Wi-Fi Network and follow the instructions in the app.
Does Alexa reset when unplugged?
Will My Alexa Reset If I Unplug It?All the data, settings and information for your Alexa account is stored on Amazon’s cloud, rather than locally on the device itself, so it will simply reboot, reconnect to the same WiFi network and continue working as usual.
Why is Alexa flashing blue and green?
Solid blue with cyan pointing in direction of person speaking: Alexa is busy processing your request. Alternating solid blue and cyan: The device is responding. Green light spinning counterclockwise: You are on an active call. Or, you are on an active Drop In on your device.
What does orange light on Alexa mean?
Alexa is flashing orange
A swirling orange light means the Echo speaker is in setup mode or is trying to connect to the internet. An orange line on a smart display like an Echo Show means it’s trying to connect to the internet but is currently offline.
Why is Alexa spinning blue and green?
Even More Amazon Echo Colors
Spinning Blue Light that ends with a Purple Light: You have set your Amazon device to Do Not Disturb mode.Pulsing Green Light: You are receiving an incoming call or a Drop-In to your device. You can ask Alexa to answer. You can also tell Alexa to ignore the call.
What do Alexa colors mean?
Spinning orange means the device is currently connecting to your network. Solid red means the microphone has been turned off and Alexa is not actively listening for your commands. A pulsing yellow light is telling you that you have messages in your inbox.
What does a blue ring on Alexa mean?
What it means: A cyan spotlight on a blue ring means that Alexa is listening. The light ring glimmers briefly when Alexa has heard and is processing your request.
Why is Alexa light green?
A spinning or flashing green light on your Echo device means there’s an incoming call or an active call or an active Drop In.
Why does Echo dot stay blue?
This can be caused by background noise, like a TV or radio running in the background. But if you notice that it’s happening for a few minutes and then goes back to normal then it could be that your Echo device is running an update.
How do I restart my Echo?
To restart your device:
- Unplug your device or the power adapter from the power outlet. Then plug it back in.
- For devices with removable batteries, remove and reinsert the batteries to restart the device.
What causes devices to go offline?
If your devices are continually falling offline, the problem is almost always related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, however, this can be caused by settings in your router.
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