If Alexa and your Echo aren’t responding, try changing the wake word and see if that gets your smart speaker and digital assistant back up and running. Reset the Alexa-enabled device to factory defaults. If all else fails, try resetting the Alexa-enabled device back to factory defaults to fix the issue.
How do I reset my Alexa speaker?
You can reset your Echo device using the Alexa app on your iOS or Android smartphone.
- Go to Devices.
- Tap the Echo & Alexa icon at the top.
- Choose the speaker you want to factory reset.
- Scroll down to Factory Reset and tap it.
- Confirm you want to reset.
How do I get sound back on Alexa?
To restart your device, unplug the power adapter from the back of the device or from the wall outlet. Then, plug the power adapter back in. If your Amazon device is on and connected but still not playing audio, check to see if it muted. On some devices you will need to turn the volume ring shown here.
How do I fix an unresponsive Alexa device?
Fixed: A Connected Alexa Device Is Unresponsive
- Check your home network.
- Confirm the device has power.
- Check the manufacturer’s app.
- Check the Alexa Skill.
- Toggle the Alexa Skill.
- Uninstall and reinstall the device manufacturer’s app.
- Power cycle the device.
- Update the firmware of your device.
How do I get my Alexa speaker to work?
Set your smartphone, tablet or other device to Bluetooth paring mode. Set your Echo device to pairing mode with the command, Alexa, pair. She’ll confirm with, Searching On your phone, tablet or other device, select your Echo speaker under Bluetooth settings. Alexa will announce the successful connection.
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First-generation Amazon Echo (and Dot): Locate the reset button on the bottom of the Echo speaker. Then use the end of a paper clip to press and hold the button for 5 seconds. The light ring on the device will turn orange and spin, signifying that it properly reset.
If you have a first or second generation Echo Show, Echo Show 5, Echo Show 8, Echo Show 10, or Echo Spot, swipe down from the top of the screen, then tap Settings. Tap Device Options, then Reset to Factory Defaults. If you have an Echo Show, press and hold the Mute and Volume Down buttons for about 15 seconds.
How do you unmute Alexa?
To unmute your microphone and thereby Alexa, push and hold the microphone button on your device for at least 2 seconds. Your device will send an indication indicating that the microphone has been unmuted.
Why is the sound muffled on my Alexa?
Sometimes it so happens that your Amazon Echo is low on battery, and that is the reason for an unclear muffled audio experience. Make sure that your device is not running out of battery. Plug the charger in and make sure there is an adequate battery, and then try checking if the muffled sounds still exist.
How do I refresh my Alexa device?
Here’s how to check if your Echo Dot needs an update:
- Navigate to the Alexa page on Amazon’s site.
- Click Settings.
- Click your Echo Dot in the list of your devices.
- Scroll down to the About section, and look at the Device software version.
Does Alexa need WiFi?
Does Alexa Need WiFi? Alexa devices need a WiFi connection to function properly. When you ask Alexa a question or use a voice command, an audio recording is sent to Amazon’s cloud over your WiFi network.
How do I use my Alexa Bluetooth speaker without WiFi?
One way to utilize Alexa without having internet access or a steady Wi-Fi connection is to use your device as a Bluetooth speaker.
Using Alexa as a Bluetooth Speaker
- Open the Alexa application on your smartphone, select Menu and choose Settings.
- Pick the device you would like to pair.
- Select Bluetooth.
How do I connect my Alexa Bluetooth speaker?
How to Connect Alexa to Bluetooth
- Launch the Alexa app and go to Devices. This is the icon that looks like a house on the bottom right corner of your screen.
- From the Devices menu, select the Echo that you want to pair.
- Tap Bluetooth Devices in the next menu.
- Select Pair a New Device.
- Select your Bluetooth speakers.
How do I turn off the blue light on my Alexa?
To turn off the Echo Dot blue light, say Alexa, stop. If that doesn’t work you may need to unplug the device and plug it back in. If you’re still running into the issue do a reset of the device by holding the mute button and volume down button for 20 seconds.
The action button, the small dot, enables Wi-Fi set up mode after you press and hold until the light turns orange. You can also turn off a timer or alarm, but you can also just say, “Alexa, stop” to turn off anything. The device is starting up. The device is active and waiting for your request.
How do I fix the blue ring of death Echo Dot?
Press the mute button on top of the Echo Dot. If you cannot press this button, make sure you uncheck the No Interruptions tab in your Alexa app setting and press the voice command to confirm. Turning it off will fix the Blue Ring of Death, and Alexa will respond to your voice commands again.
How do I reset my Alexa Echo without the app?
To reset your device to its factory settings:
- Press and hold the Action button for 25 seconds. The light ring will pulse orange, then turn off.
- Wait for the light ring to turn back on and turn blue. The light ring then turns orange again and the device enters the set up mode.
Why is my Amazon Alexa not turning on?
Unplug the power adapter from the device or the outlet. Wait 3 minutes and then plug it back in. If the issue persists, verify that you’re using the power adapter that came with your device. For more help, try our Echo & Alexa forum.
But if you want the device to go completely radio silent and respond to absolutely nothing, even by accident, there’s a mute button on the top of the can. Press it and a red ring will highlight and Alexa will stay mute until you press the button again.
How do you unmute Alexa on Echo?
Turn Off: Press and hold the Mic/Camera button. When you hear an alert, use a single finger to double tap the screen and hold for 5 seconds. Echo Show: When facing the screen, the Mic/Camera button is the left-most button on top of the device.
Guide to the VoiceView Screen Reader on Your Echo Device.
| Action | Gesture |
|---|---|
| Mute or unmute speech | Double-tap using three fingers. |
How do I update my Echo speaker?
Open up the Alexa app and select Devices. Tap Echo & Alexa, then select the Echo speaker that you want to check. Scroll down and tap about, and you’ll see the software version listed under ‘Device Software Version’. You can check the current latest software versions on the Amazon website.
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