If your device is showing “offline” this could mean there’s an issue with range or configuration. Here’s what to try first: Network repair is a helpful feature that allows you to refresh your mesh network’s connections.
Why are all my SmartThings devices offline?
An issue with the local network is the most common reason for your Hub going offline. A spotty internet connection makes it harder for your Hub to stay connected. The only solution for this is to contact your ISP and get your connection fixed.
How do I reconnect my SmartThings device?
If you have a newer SmartThings device, the sticker on the back of the device will say Samsung SmartThings. Press and hold the Connect button for 5 seconds, and then release the button when the LED light starts blinking red. When the LED is blinking red and green, the device is ready to connect to the SmartThings Hub.
The devices show as unavailable in the classic ST app.
- Turn off Device Health.
- Only use the Classic App.
- Isolate the problem one device at a time.
- Unplug other repeaters one at a time – a bad one can mess up the entire mesh.
- Move the problem device close to the hub to make sure the device itself is not the problem.
What happened to Samsung SmartThings?
Since December 2020, the Samsung SmartThings Hub v3 has become the Aeotec Smart Home Hub. It still runs the SmartThings software and SmartThings app. It is still compatible with all the devices and automations you’ve come to expect. The only change is that the hardware is now built by smart home specialist Aeotec.
Why is my SmartThings hub not connecting?
If the LED is blinking or solid blue, the hub may not have a stable internet connection. Reboot the router or modem. If the LED is blinking red and green, the hub is ready to be set up in the SmartThings app. Otherwise, you may need to factory reset your hub.
How do I reset my Samsung Smart Hub?
Reset Smart Hub
- Press the Home button on your remote control.
- Using the directional pad on you remote, navigate to and select Settings.
- Navigate to and select Support.
- Select Device Care.
- Select Self Diagnosis.
- Navigate to and select Reset Smart Hub.
- Enter the PIN for your TV.
- Your Smart Hub has now been reset.
How do I reset my Samsung SmartThings camera?
To reset the camera, press and hold the Reset button located on the back side of the camera for 15 seconds, and then release it. The camera will make a “click” sound, and then the LED will start blinking green. The camera is ready to connect with SmartThings once the LED starts blinking amber.
Why is my Samsung TV stuck on connecting to Samsung cloud?
Restart your device. Clear data and cache on Samsung account and Samsung Cloud. Log in to your Samsung account again. Update Samsung Cloud.
How do you reset SmartThings WIFI?
Factory reset SmartThings Wifi hub
Tap Network status, and then tap your Wi-Fi hub. Tap More options (the three vertical dots), and then tap Factory reset. Tap Reset to confirm.
Is Samsung abandoning SmartThings?
They’ve replaced the original SmartThings app with a new in-house app, which by all accounts significantly dumbs down the features and isn’t being well-received by the community.Instead, they are abandoning SmartThings and switching to self-hosted solutions such as Home Assistant.
Is Samsung killing SmartThings?
Samsung is killing the first-generation SmartThings Hub at the end of the month, kicking off phase two of its plan to shut down the SmartThings ecosystem and force users over to in-house Samsung infrastructure.
What will replace SmartThings?
SmartThings is here to stay as an app and control system, but Samsung is moving away from making its own hardware, including the native hub. Instead, the Aeotec Smart Home Hub is the preferred SmartThings base for anyone that wants to directly connect Z-Wave and Zigbee devices.
Does SmartThings work locally?
Using SmartThings, you can create automations to make your daily life a little bit easier. Learn which Automations can run locally on the Connect Home Hub. Only certain automations process locally – these currently include: Smart Lights.
Why is my Samsung Smart TV not connecting to my Internet?
To perform a network refresh on your Samsung Smart TV:
Grab your remote & press the Home button to get to Settings. Navigate the menu to go to Settings > General > Network. Hover over the option to Reset Network and select YES. Restart your TV.
What happens when you reset Smart Hub on Samsung TV?
If you have a Samsung Smart TV, a Smart Hub reset returns those settings to their factory defaults and deletes all information related to your Samsung account. After a Smart Hub Reset, you will have to relink your account to any services and re-establish Smart Hub service agreements.
How do I update my Samsung Smart Hub?
Using your TV’s remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete.
How do I update my Samsung Smart Camera?
3 Firmware upgrade method
- You can connect the camera to your computer.
- Opening Samsung i-Launcher -> select Firmware Upgrade menu.
- You can check precautions.
- Firmware download start.
- Once the transfer is complete,
- Terminate the USB cable connection.
- Turn the camera on.
Why is my Samsung TV not working with SmartThings?
Reset the Hub and other devices.
Reset the hub, and then readd it to SmartThings. After the hub is added, close and then reopen the SmartThings app. The app will check for firmware updates to the hub. Reset any device(s) that were previously connected, and then readd them.
Why is my Samsung Galaxy not syncing?
If you’re having trouble syncing your phone or tablet’s Samsung account to Samsung Cloud, clearing the cloud’s data and syncing again should solve the problem. And don’t forget to make sure you are signed into your Samsung account. Samsung Cloud is not available on Verizon phones.
Why is my Samsung watch not syncing with phone?
If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch.
Contents