For credit/debit card payments, the refund will be issued back to the same card within 7-14 working days. For other payment methods e.g. online banking/ ShopeePay/ Cash Payment at Retail Stores, the refund will be issued through ShopeePay within 24 hours.
How long does Shopee take to refund?
Your refund will be credited within 24 – 48 hours (for regular refunds) or 5 -7 business days (for partial refunds) to your ShopeePay wallet upon receiving a notification for approval.
How do I know if my Shopee is refunded?
How to know if my refund case has been approved?
- From Shopee App, Click “ME” and then Click on “My Purchases”.
- Find your order under “Cancelled” or “Return/Refund” Tab.
- Select the order by clicking on the name of the order.
- You will be able to see the status of your order from this page.
How does refund work in Shopee?
For Shopee Mall (Return/Refund), once the Shopee Warehouse has received and validated the returned item, your refund will automatically be refunded to you. For Shopee Mall (Refund Only), if your order is paid/non-cod and you did not receive your order. Your request will automatically be refunded.
How do I get my Shopee refund after order received?
Step 1: From your Shopee App, click on “Me” and search for your order in “To Receive”. Step 2: Click on your order, then click the “Request for Return / Refund” button at the bottom of the page. After you clicked “Return / Refund”, you will need to: Select the item you would like to request for refund.
How long does the refund process take?
If you file a complete and accurate paper tax return, your refund should be issued in about six to eight weeks from the date IRS receives your return. If you file your return electronically, your refund should be issued in less than three weeks, even faster when you choose direct deposit.
What happens if seller doesn’t respond to refund request Shopee?
If the seller fails to respond within the given time frame, your request will be automatically approved and the refund will be processed accordingly. For approved returns, the seller may propose a partial refund (an adjusted refund amount) without the need to return the item.
Will I get refund if I cancel Shopee order?
Refunds for cancelled orders will be processed according to your payment method. Refunds will be automatically credited back to the card used within 7-14 working days, depending on the card-issuing bank. Refunds will be credited into your ShopeePay within 24 hours.
Can Shopee refund to bank account?
From Shopee App > Me > Account Settings > Bank Accounts / Card > Add Bank Account. Once you have updated the bank account details, the refund amount will be credited to your bank account updated within 3 working days. Below are some related articles we prepared for you as this may be helpful to you.
What are the acceptable reasons for a return refund request?
5 Common Reasons Why Customers Return a Purchase
- The customer bought the wrong item or changed their mind once they received it.
- The merchant shipped the wrong item.
- Purchase arrived too late or the customer doesn’t need it anymore.
- “Wardrobing.”
- The product was damaged or defective.
- Conclusion.
How do I do a partial refund on Shopee?
To initiate the partial refund negotiation, select Offer Partial Refund under the Actions column. Your proposed refund amount must be lower than that of the buyer. Once the buyer has chosen to reject, counter, or accept your proposal, you’ll see the request under the To Respond tab.
Can I get a refund for late delivery?
If a retailer is unable to deliver a package when promised, it is their responsibility to give the customer a full refund. If the package was delivered, but it arrived late, and if the customer paid extra for an early delivery, the customer can request a partial refund. However, retailers do not always oblige.
What happens if my parcel doesn’t arrive?
Missing packages
If your parcel doesn’t arrive after 30 days and you’re told it’s lost in transit, your next step should be to get in contact with the retailer you bought from. This is, just like delayed parcels, because it’s the retailer that you have a contract with and not the delivery firm.
What if I accidentally pressed order received on Shopee?
You can only raise a return/refund request if you have not selected the Order Received button on the Order Details page. Once you have done so, the Shopee Guarantee for the order will be terminated and payment will be released to the seller.
Why refund takes so long?
What’s Taking So Long? If you don’t receive your refund in 21 days, your tax return might need further review. This may happen if your return was incomplete or incorrect. The IRS may send you instructions through the mail if it needs additional information in order to process your return.
How do I check my refund status?
Whether you owe taxes or you’re expecting a refund, you can find out your tax return’s status by:
- Using the IRS Where’s My Refund tool.
- Viewing your IRS account information.
- Calling the IRS at 1-800-829-1040 (Wait times to speak to a representative may be long.)
Why is my refund still processing?
“Tax returns are opened and processed in the order received. As the return is processed, whether it was filed electronically or on paper, it may be delayed because it has a mistake including errors concerning the Recovery Rebate Credit, missing information, or suspected identity theft or fraud,” said the IRS.
Can you get scammed on Shopee?
What is it: Scammers send out a text—could be through any messaging platform—informing you of a confirmed transaction through an e-commerce website. Adding to it is that someone has apparently stolen your debit or credit card details. Shopee scams like this are common and often sent out via blast.
How long does it take for a refund to go back on your debit card?
A debit card refund takes a couple of days to process. In fact, the time frame is generally between 7-10 business days. In the best-case scenario it could take up to 3 days depending on your bank. You might be wondering why your purchase goes through immediately, but the refund takes longer?
What are the acceptable reasons for a return refund request Shopee?
Information
| Return/Refund | |
|---|---|
| Reasons | Received a product with physical damage (e.g. dented, scratched, shattered) |
| Received a faulty product (e.g. malfunction, does not work as intended) | |
| Solution | Return/Refund – You’ll need to return the item back to the Seller/Shopee Warehouse with the original packaging |
How do I ask for a refund on Shopee?
You can raise a return/refund request for your order via the Shopee App if your order is still within the Shopee Guarantee period and you have not selected Order Received. To do so, select To Receive under My Purchases via the Me tab > Select order > select Return/Refund > select product(s) to return > Select Reason.
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