Does the camera need to be set back up after being moved?
- Open up the Wyze app and tap the + plus sign icon in the top left.
- Select Add Device.
- Select the device you want to add.
- Follow the steps in the app to set up the camera again.
- If you are having trouble with the setup process view our Setup Guide.
How do you get WYZE camera back online?
Troubleshooting:
- Try power cycling your camera by unplugging for about 30 seconds and plugging it back in.
- Reboot your router.
- Try a factory reset, and attempt set up as a new device: Remove the SD card if there is one inserted. Hold down the setup button until the status light turns solid red.
Can I move my WYZE camera to another house?
Moving your Wyze Cam
At any point, you can move your Wyze Cam.Other camera settings will be retained. On the Home tab of the Wyze app, tap the + plus sign in the upper left, then select “Add Device” to initiate a new setup. Follow the prompts on the screen to setup your camera again.
How do I reconnect my WYZE camera after changing the WiFi password?
To update your WiFi details for Wyze Cam:
- In the Wyze app, tap Home.
- Tap the+ plus sign in the upper left, then select Add Device > Cameras.
- Tap on your camera version.
- Follow the on-screen prompts to set up your camera again.
How do I connect my WYZE camera to a different WiFi?
How to change your WiFi details
- In the Wyze app, tap Home.
- Tap the plus sign + on the top left, then Add Device.
- Follow the on-screen prompts to set up your camera again.
How do I fix WYZE offline?
Fix Wifi Issues with our Self-Service app
- Try powercycing your camera by unplugging for about 30 seconds and plugging it back in.
- Reboot your router.
- Try a factory reset, and attempt setup as a new device:
How do I fix my offline camera?
You can reset your home router and/or modem. A) Power off the camera (unplug the camera, or hold the button down for 5 seconds until the lights turn off; press it to turn it back on after about 1 minute.) 3. If the camera is still offline, you can factory reset your camera.
How do I restart my Wyze camera?
With the Wyze Cam Pan plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds. This will reset the camera. Wait at least 30 seconds for the unit to initiate. This process can take up to 5 minutes.
How do I sync my Wyze camera?
To set up your Wyze Cam or Wyze Cam Pan:
- In the Wyze app, tap Home, then tap + plus sign on the top left.
- Tap Add Device.
- Tap Cameras > Wyze Cam or Wyze Cam Pan.
- With your camera plugged into an outlet, tap Next in the app.
- Pull the base from your camera and single-press SETUP on the bottom of the camera.
How do you transfer a Wyze camera?
Yes, you can transfer any Wyze Service between devices.
- Tap Account, then Services.
- On the Cam Plus tab, tap on the device Cam Plus is currently on.
- Tap on the device you want Cam Plus to be transferred to.
- The your subscription preference will update automatically.
How do I contact WYZE?
Customer Support
There are many ways to contact us, our phone number is (206) 339-9646, or you can chat with an agent or create a ticket on the support site. We’re open for support between 4 am – 8 pm PT Monday through Friday, and 8 am – 6 pm PT Saturday and Sunday.
How do I change the WiFi on my WYZE bulb?
If your bulb only shows the Wyze logo, tap Wyze Bulb (2019 version).
- Install your Wyze Bulb into the lamp or light socket.
- Manually turn the light on and off 3 times.
- Tap Next in the Wyze app.
- Select your WiFi network and enter your network password.
How do I change the WiFi on my blink camera?
To start, tap the settings icon for the Mini camera you want to change. From the the Camera Settings screen scroll down to the bottom and tap Change Wi-Fi. In the Change Wi-Fi screen, follow the instruction to “Press and release the reset button on the camera until red and blue lights flash.
How do I sync my WYZE base station?
To do this: In the Wyze app, tap on your Wyze Base Station. Tap on the Settings gear on the top right.
Select your network.
- Follow the onscreen steps to connect to your WiFi network.
- Once connected, unplug the Base Station from your router.
- The status light will flash blue, then turn solid once complete. You’re all set!
Can I view WYZE cam away from home?
Travel Mode gives you the freedom to use your Wyze Cam Outdoor anywhere, even when you’re away from home. This feature lets you use the camera without an internet connection, and it can be enabled on the camera or Base Station.
How do I use the WYZE app?
All set? Tap on the + plus sign, then Add Device to set up your very first Wyze device!
To get started with the Wyze app:
- Tap Sign up on the app screen.
- Enter your email address, then set a password for your account.
- Tap Continue.
- Follow the on-screen instructions to finish setting up your account.
Why did my WYZE camera stop working?
Troubleshooting Tips:
Try power cycling the camera by unplugging it for about 30 seconds and then plugging it back in. If you have an extra power cable and/or adapter, switch those out to see if that alleviates the issue. Try plugging the camera into a different power outlet.
Why does my WYZE camera show offline?
Your camera appearing offline can also lead to contact and motion sensors falling offline if they’re attached to a Bridge plugged into the affected camera. To fix this you will need to power cycle your camera. Unplug the camera from its power source.Plug the camera back into the power source and allow it reinitialize.
Why is my camera going offline?
Occasionally, your camera may go offline due to network connectivity.Even if your camera is not too far from your router, there may be different materials (walls, floors, metal, concrete, plaster) that can block the WiFi signal. Minimize the number of physical obstructions between the camera and router.
Why does my camera say offline?
There are several reasons why your camera may be offline, including a depleted battery, high bandwidth usage, updated router settings, or wireless interference. The camera is designed to automatically re-connect once there is internet available.The camera should turn on as soon as the power cable is connected.
Why is my WYZE camera blinking blue and yellow?
Flashing yellow, yellow and blue, or blue
Power cycle the camera by unplugging the power and plugging it back in. If the camera returns to flashing yellow but never reconnects, set the camera up as a new device. On the Home tab of the Wyze app, tap the + plus sign in the upper left, then select “Add Device”.
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