How Do I Get My Ecobee Back Online?

If it’s not showing as connected to ecobee.com, follow the steps below:

1. Try power-cycling the ecobee by removing it from the wall and leaving it off for two minutes.
2. After two minutes, place the ecobee back on the wall.
3. To reconnect to Wi-Fi, go to MAIN MENU > SETTINGS > WI-FI > NETWORK > SELECT WI-FI NETWORK.

Why does my ecobee go offline?

During this process, we may change channels on either 5Ghz or 2.4Ghz, or both bands based on various factors. Ecobee fails to switch to the new channels after optimization. This causes the device to disconnect and at times, fail to connect back until Ecobee is manually reconnected to the Wi-Fi network.

How do I reconnect my ecobee app?

How to connect your ecobee to Samsung SmartThings

1. Tap Marketplace.
2. Under Things, tap Thermostats or Switch/Dimmer.
3. Select your ecobee device.
4. Tap Connect Now.
5. Tap ecobee.
6. Enter your ecobee credentials (email address and password)
7. Tap Log In.
8. Tap Accept to authorize SmartThings to access your ecobee account.

Is there a reset button on ecobee?

If you find yourself needing to reset your ecobee Switch+, simply follow these steps: Press and hold the main button for 5 seconds. Wait for the voice prompt to say “Reset to factory settings.” Press the main button again.

How do I reconnect my Ecobee thermostat to WIFI?

Double-check your router configuration
After a recent update in our security protocol, ecobee thermostats no longer supports TKIP encryption types. Ensure that your router encryption type is set to either WPA-AES or WPA2-AES.

How do I reset my ecobee?

How to Factory Reset an ecobee Smart Thermostat

1. From the Home screen, press Menu.
2. Select Settings.
3. Go to Reset.
4. Choose Reset All Settings then confirm your selection by pressing Yes.
5. Choose the reset option that suits your needs:
6. The ecobee thermostat will be reset to factory defaults.

How do I activate ecobee?

1. To activate your room sensor, ensure your ecobee3 is awake by standing in front of it or touching the screen. 2. Pull the plastic tab on your room sensor and it will power on and connect to your ecobee3 automatically.

How do I reset my ecobee without password?

How do I reset my ecobee password?

1. Navigate to the login page on your mobile device, or web browser.
2. Select “Forgot password?” and enter the email address associated with your ecobee account.
3. You should receive an email with a link to reset your password.
4. Once you complete, you will receive a final confirmation email.

How do I calibrate my ecobee?

To Configure Temperature Correction

1. Press Menu on the main screen.
2. Go to Settings.
3. Then go to Installation Settings.
4. Select Thresholds.
5. Then select Temperature Correction.
6. Adjust the temperature reading to fit your needs.

How do I connect my iPhone to my ecobee thermostat?

ecobee app (iOS 11+)

1. Open the ecobee app on your iPhone.
2. Tap the Account icon in the bottom right corner.
3. Select HomeKit under Integrations in the Menu.
4. Tap + on the top-right corner.
5. Choose Add Thermostat from the drop-down menu.
6. Select the home you’d wish to add your ecobee to, then tap Next.

Where is the registration code on ecobee?

Obtaining the Registration Code
Tap the three horizontal bars on the bottom left corner of the ecobee screen to open the Main Menu. After completing these steps, the code will then be displayed on the thermostat’s screen.

How do I contact ecobee?

Need to talk?

1. Contact Us. Send us a message.
2. Toll Free. 1-877-932-6233.
3. International. 1-647-428-2220. Security team. If you’re a security researcher, please use our public PGP key when sending us sensitive information. We take security very seriously and investigate all reported vulnerabilities. Email: [email protected].

How do I reconnect my ecobee sensor after changing the battery?

Place your ecobee thermostat back on the wall and wait for it to power up. Place the battery back in the sensor and the battery cover or sensor stand onto the battery slot. You should now receive a prompt on your ecobee’s screen to pair the sensor.

How do I find my lost ecobee sensor?

There is no way for users to track down a lost Ecobee SmartSensor because the devices are not equipped with location alarms; however, you do have the option to scroll down on your Ecobee Thermostat’s main menu to the sensor to see if it is still active.

Do I need to calibrate my Ecobee thermostat?

The Ecobee thermostat requires calibration to get an exact reading of the room temperature which takes around 20 minutes. Note-Remember not to use AC or heater during your ecobee calibrates.

Can Ecobee be calibrated?

The “Calibrating” message on your Ecobee thermostat screen indicates that it is measuring the current indoor temperature. Ecobee calibrates once it’s installed initially or when it reboots, and it typically takes around 5 to 20 minutes.

Can’t connect to my ecobee?

My ecobee is not connecting to ecobee servers

1. Try power-cycling the ecobee by removing it from the wall and leaving it off for two minutes.
2. After two minutes, place the ecobee back on the wall.
3. To reconnect to Wi-Fi, go to MAIN MENU > SETTINGS > WI-FI > NETWORK > SELECT WI-FI NETWORK.

Can you use Siri with ecobee?

Customers will be able to use Apple’s intelligent assistant to say “Hey Siri” to their ecobee SmartThermostat and get hands-free help setting the temperature, sending an intercom message, and more.

Where is the thermostat registration code?

To Show the Registration Code

1. Press Menu on the main screen of your thermostat.
2. Go to Registration. If 2 steps left is displayed beneath Registration, you need to connect your thermostat to WiFi first.
3. The thermostat will show you a registration code that you need to enter into the mobile app or web portal.

How do you reset ecobee for new owner?

To reset your Ecobee:

1. Make sure the Ecobee is turned on and properly connected to power.
2. On your thermostat, navigate to the icon for the Main Menu.
3. From the Main Menu, select the option for Settings.
4. Under settings, there will be a choice for Reset.
5. When you get here, select Reset Registration.