How Do I Contact Ecobee?

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Need to talk?

  1. Contact Us. Send us a message.
  2. Toll Free. 1-877-932-6233.
  3. International. 1-647-428-2220. Security team. If you’re a security researcher, please use our public PGP key when sending us sensitive information. We take security very seriously and investigate all reported vulnerabilities. Email: [email protected].

How do I talk to ecobee?

Voice Commands You Can Use

  1. “Alexa, ask Ecobee to set the thermostat to home mode.”
  2. “Alexa, ask Ecobee to resume the schedule.” or “”Alexa, ask Ecobee to cancel hold.”
  3. “Alexa, ask Ecobee if the heating is enabled.”
  4. “Alexa, ask Ecobee if the dehumidifier is running.”
  5. “Alexa, ask Ecobee to turn the fan on.”

How long is the warranty on an ecobee thermostat?

3-Year
3-Year Limited Warranty
ecobee warrants that for a period of three (3) years from the date of purchase by the consumer (“Customer”), the ecobee thermostat (the “Product”) shall be free of defects in materials and workmanship under normal use and service.

Where is ecobee located?

Toronto, Ontario, Canada
ecobee

The ecobee4 smart thermostat
Founded 2007
Founders Stuart Lombard Mark Malchiondo John Metselaar
Headquarters Toronto, Ontario, Canada
Area served Canada United States

How do I get my ecobee thermostat back online?

If it’s not showing as connected to ecobee.com, follow the steps below:

  1. Try power-cycling the ecobee by removing it from the wall and leaving it off for two minutes.
  2. After two minutes, place the ecobee back on the wall.
  3. To reconnect to Wi-Fi, go to MAIN MENU > SETTINGS > WI-FI > NETWORK > SELECT WI-FI NETWORK.

Does Ecobee have a microphone?

An easy-to-use smart thermostat
If you don’t want to talk to your thermostat—or you don’t want it listening—you can easily turn its microphone off. Every Ecobee model we’ve dealt with has been easy to install and easier to use, and this fifth-generation model is no different.

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How do I control Ecobee with Siri?

Setting up the integration is simple: pair the Ecobee to HomeKit from the thermostat’s screen, then add it as an accessory through the Home app, and an option to “Speak to Siri” will pop up. From there, you can tailor the experience (such as deciding if you want to enable personal requests).

How do I troubleshoot my ecobee thermostat?

Open the panel on your furnace to expose the control panel where your thermostat wires are connected. Most systems have a purple 3 or an orange 5 amp fuse on the board—check this fuse to ensure that it’s intact. A blown fuse will have to be replaced. Once a blown fuse is replaced, the ecobee should power back on.

Does ecobee void warranty?

During the warranty period, we will repair or replace any defective ecobee thermostats free of charge. However, replacements do not include installation. Replacements or repaired devices will be protected by the remainder of the warranty period or 90 days (whichever is longer). All you need is a proof-of-purchase.

How do I register my ecobee warranty?

Registering using the ecobee app

  1. Download the ecobee App on your phone and select Create an Account.
  2. Fill out the necessary fields, accept the Terms and Conditions, and select Create account.
  3. Give your home a name and enter your home address.
  4. Tap on Add a Device and select Register a device on the pop-up menu.

Who is ecobee owned by?

Generac
Share All sharing options for: Ecobee acquired by generator company Generac for $770 million. Toronto-based smart home thermostat startup Ecobee is being acquired by Generac Holdings for $770 million, the companies announced Monday.

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Is ecobee owned by Amazon?

Amazon is backing Ecobee, a smart thermostat company, just days after buying Ring.Toronto-based Ecobee makes smart thermostats that compete with Nest and Honeywell products. The deal follows Amazon’s acquisition of Ring, a maker of smart-home-security devices.

How do I adjust my ecobee thermostat?

On the thermostat:

  1. Select Main Menu > Settings > Preferences.
  2. Select Heating range or Cooling range.
  3. Adjust the allowed upper and lower values.
  4. Touch Save.

How do I connect my phone to ecobee?

Step 1: From your home screen, swipe to the left to open the app widget screen and scroll to the bottom to find Edit. Step 2: Select Edit and find ecobee on the list of apps you can add to your widget screen. Tap on the + icon next to the ecobee option to add this widget and hit on Done to complete the process.

How do I reset my ecobee?

How to Factory Reset an ecobee Smart Thermostat

  1. From the Home screen, press Menu.
  2. Select Settings.
  3. Go to Reset.
  4. Choose Reset All Settings then confirm your selection by pressing Yes.
  5. Choose the reset option that suits your needs:
  6. The ecobee thermostat will be reset to factory defaults.

Why is my ecobee thermostat not cooling?

Your ecobee thermostat is powered off or is frequently rebooting. Water leakages, puddles of water, or signs of moisture around the air conditioning unit. An overflowing or full condensate drain pan. Signs of water damage around the drain pan or condensate drain line.

Can I talk to ecobee thermostats?

Using the ecobee app to enable Alexa on your ecobee thermostat: Sign in to the app using your registered ecobee username and password. Select your thermostat, and tap the Microphone icon on the bottom-right corner of the screen.

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Is ecobee always listening?

(Turning off the always-listening feature also turns on a bright red light at the top of the Ecobee, which is ugly and annoying.) Turn off the always listening feature and the Ecobee4 will display a bright red light at all hours of the day. A remote sensor detects presence and temperature away from the thermostat.

Does ecobee have a camera?

Ecobee doesn’t currently have a camera in its lineup, but adding one could help it keep pace with Nest. According to Zatz, the camera could be used as a presence sensor for the company’s smart thermostat and could even include temperature and humidity sensors to provide the thermostat more accurate readings.

Where is ecobee HomeKit code?

Your Apple HomeKit Code can be found on the back of your ecobee Switch+ wall plate and on the back of the Switch+ installation manual.

How do I connect my iPhone to my ecobee thermostat?

ecobee app (iOS 11+)

  1. Open the ecobee app on your iPhone.
  2. Tap the Account icon in the bottom right corner.
  3. Select HomeKit under Integrations in the Menu.
  4. Tap + on the top-right corner.
  5. Choose Add Thermostat from the drop-down menu.
  6. Select the home you’d wish to add your ecobee to, then tap Next.

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About Ruben Horton

Ruben Horton is a lover of smart devices. He always has the latest and greatest technology, and he loves to try out new gadgets. Whether it's a new phone or a new piece of software, Ruben is always on the forefront of the latest trends. He loves to stay up-to-date on the latest news and developments in the tech world, and he's always looking for ways to improve his own knowledge and skills.