Connect Wyze Sense Hub to your router via ethernet.
Troubleshooting
- In the Wyze app, tap the + plus sign > Add Device.
- Tap Sensors > Wyze Sense Hub.
- Single-press the Reset button on the back of the hub.
- Follow the in-app instructions to set up the hub.
How do I connect my WYZE sense hub to WiFi?
2. Set up your Wyze Sense Hub
- Tap Next in the Wyze app. Plug your Wyze Sense Hub into power.
- Tap Next in the Wyze app. Raise the two antennas on the Wyze Sense Hub.
- Tap Next in the Wyze app.
- Tap the checkbox next to I heard “ready to connect” in the Wyze app.
- Tap Next in the Wyze app.
How do you get the WYZE sense hub back online?
Check if Wyze Sense Hub is online in the app.
Factory reset Wyze Sense Hub.
- In the Wyze app, tap on your hub, then the Settings gear > Delete Device.
- Single-press the reset button on the back of the hub.
- In the app, tap the + plus sign > Add Device > Sensors > Wyze Sense Hub.
- Set up your hub again.
How do you reset the WYZE sense hub?
Press and hold the Reset button on the back of the hub for 10 seconds. This will power cycle the hub. Try to connect the hub again.
Why is WYZE camera not connecting to WiFi?
Forget all WiFi networks, restart your phone/tablet, then reconnect to your 2.4 GHz network. On iOS: In the Settings app, tap General > Reset > Reset Network Settings. On Android: In the Settings app, tap General management or System, tap Reset or Reset Options > Reset Network Settings. Confirm the reset.
How do I get my WYZE device back online?
Reboot your Wyze Base Station to reestablish the connection.
- Unplug the base station from power, wait 5-10 seconds, then plug it back in.
- Once the status light is solid blue, the reboot is complete.
Why do my WYZE bulbs keep going offline?
Check that the bulb is plugged in and turned on at the light socket or physical switch. The bulb requires a constant power source to stay connected. If connected to a dimmer switch, make sure the dimmer switch is set to maximum to ensure the bulb is getting the power it needs.
Why won’t my WYZE sensors connect?
Remove the Bridge from the camera and Power Cycle the camera by unplugging the USB power cord, wait 5 seconds, and then plug the Bridge back in. If the Sensor is still not connected, try the setup process for the Sensor again.Ensure that the light on the Sensor is flashing at least 3 times during the setup process.
Is WYZE sense discontinued?
Wyze Sense is currently not available. Stay tuned for the next generation of Wyze Sense.
What is error code 90 on WYZE?
Error code -90
This error means that your Wyze Cam can’t be reached by the streaming servers. Remove the microSD card if you have one.
How do I contact WYZE?
Customer Support
There are many ways to contact us, our phone number is (206) 339-9646, or you can chat with an agent or create a ticket on the support site. We’re open for support between 4 am – 8 pm PT Monday through Friday, and 8 am – 6 pm PT Saturday and Sunday.
Does WYZE have a monitoring system?
If you’re looking for reliable home monitoring for a third of your monthly Netflix subscription cost alone, you can’t beat Wyze. The Wyze Home Monitoring system is a robust home security system for the price. Pay $60 for one year of home monitoring and you get all the equipment for [half off].
How do I change the WiFi on my WYZE camera?
How to change your WiFi details
- In the Wyze app, tap Home.
- Tap the+ plus sign in the upper left, then select Add Device > Cameras.
- Tap on your camera version.
- Follow the on-screen prompts to set up your camera again.
How do I connect to 2.4 GHz WiFi?
To connect your Android device to a 2.4 GHz network:
- Unlock your device and tap the Settings app.
- Tap Network & Internet > Wi-Fi.
- Enable WiFi by tapping Use WiFi at the top.
- Select a 2.4 GHz WiFi network.
- If prompted, enter the password for the network.
How do I know if my WiFi is 2.4 GHz?
- From Notification Panel press and hold the WiFi icon until you enter WiFi settings screen.
- Select the network properties (tap the gear icon or menu icon).
- Depending on the Android version check: Read the Frequency setting shows as 2.4 or 5GHz.
How do I fix WYZE offline?
Fix Wifi Issues with our Self-Service app
- Try powercycing your camera by unplugging for about 30 seconds and plugging it back in.
- Reboot your router.
- Try a factory reset, and attempt setup as a new device:
What does it mean when my WYZE camera is offline?
Your camera appearing offline can also lead to contact and motion sensors falling offline if they’re attached to a Bridge plugged into the affected camera. To fix this you will need to power cycle your camera. Unplug the camera from its power source.Plug the camera back into the power source and allow it reinitialize.
Is WYZE HomeKit compatible?
Wyze Cam is currently not compatible with SmartThings or HomeKit.
What is a WYZE bridge?
The Bridge is the square piece that plugs into your Wyze Cam via the USB in the back of your Wyze Cam v1, v2, and Pan. Once the light on the Bridge turns solid blue, it’s fully paired.
What is home assistant Hacs?
HACS is an abbreviation of Home Assistant Community Store. Although Store is not technically correct since nothing is sold, it’s more like a marketplace? but HACM didn’t have the same ring to it. HACS is a component that gives the user a powerful UI to handle downloads of custom needs.
How do you reconnect a WYZE bulb?
In the Wyze app, go to Home, tap the + symbol, and then tap Add Device. Next, select Power & Lighting, then choose the Wyze Bulb. Now, add your bulb to the fixture you’d like to use it with, and using the light switch, turn the fixture on and off three times. This should cause the bulb to blink.
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