How Do I Change My Vivint Account?

My Account – Update Username and Password

1. Log in to My Account.
2. At the top of the screen, click Account Settings.
3. Under Email & Password, click the Edit button beside your email address to update your username.
4. Fill in your email address, making sure both fields are identical.
5. Click Save to implement the change.

How do I access my Vivint account?

Go to the Vivint website (www.vivint.com) and click on Customer Login in the upper right corner. Click on Need an account? Enter your email address (this email must be the same that we have on file with your account). Retype your email to verify correct spelling.

Can I transfer my Vivint contract?

Yes, Vivint allows you to transfer your service, as long as the person you’re transferring it to is a qualified candidate. If the person signs a new agreement, the transfer is free. If they don’t sign a new agreement and instead finish out your contract, then there’s a $99 transfer fee.

How do I change my Vivint primary administrator?

Smart Home App – Edit Users & Permissions

1. Tap the Menu icon (3 lines) in the top left corner.
2. Tap Users.
3. Select the desired user.
4. From there, change personalized PIN, grant or revoke admin rights, grant or revoke mobile access, and control whether the user has access to door locks and/or panels.

How do I change my payment method on Vivint?

Follow these steps:

1. Log in to My Account.
2. Under the Bill Pay section, click Update Payment Info.
3. You can add or delete payment methods here or edit existing ones.
4. Enter the new credit card or bank information and scroll down.

How do I reset my Vivint panel?

Vivint Router – Restore Factory Defaults

1. Hardware: Press and hold the Reset button on the back of the router for 10-15 seconds, then release.
2. Software: In the Configuration Interface, go to the Advanced tab and under the Administration tab click Factory Defaults.
3. All LED’s will flash indicating the router is resetting.

How do I pay off my Vivint equipment?

How do I pay my bill? You can set up automatic billing or make payments through My Account. You can also view your billing history and current balance and update payment information from My Account. Visit My Account to manage your billing online.

What happens if I cancel Vivint?

A Vivint cancellation customer service representative told us that, in most cases, you’ll need to pay off the remaining balance on your contract. Some people may be able to get off the hook by just paying half of what they owe, but this all depends on the contract you sign with the alarm company.

What do you do with old Vivint equipment?

Is the equipment mine to keep? If you bought the house and the equipment is still in there, then it is yours to keep. If the previous owner failed to move the equipment with them and still owes money on it then they will have to settle it with Vivint.

How do I delete a vivint account?

An admin user can remove a user from the Vivint Smart Home app.

1. Tap the Menu icon (3 lines) in the top left corner.
2. Tap Users.
3. Tap the desired user.
4. Scroll down and tap Remove user. When prompted, tap Remove to confirm.

How do I delete vivint activity?

Activity events cannot be edited or deleted, and they can be viewed as far back as property activity began.

How do I remove a device from my Vivint panel?

Delete your Vivint Indoor Camera from your panel

1. From the home screen of your panel, tap the menu icon.
2. Tap ‘Devices’
3. Enter your 4-Digit PIN.
4. Tap ‘Cameras’ and then tap your Vivint Indoor Camera.
5. Scroll down and tap ‘Delete camera’

How long does it take to pay off Vivint equipment?

Do I own Vivint equipment once it’s paid off? Yes, this equipment is yours once you pay for it in full. If you use the financing option to pay over time, you typically pay off the equipment within three to five years.

What credit score do you need for Vivint?

600
To qualify for financing, you need a minimum credit score of 600. The birds chirping smoke alarm is loud, but not alarming. You can’t change it. The Vivint Smart Hub panel can only handle 2.4 GHz frequency.

Why did my Vivint bill go up?

It’s common to think that as the weather starts warming up, your panels will receive more sunlight and give you smaller energy bills. You may feel concerned or confused when your Vivint Solar invoice arrives and is higher than last month. Don’t worry! This fluctuation is completely normal.

How do I change my vivint master code?

Change the master code.
The master user should be listed as the first user at the top of the user list. Select the master user to continue. On the next screen, select “change pin”. You will be prompted to enter a desired 4-digit code that will be used as the new master code.

How do I use my vivint camera without service?

Can I Still Use a Vivint Camera Without Service?

1. Vivint cameras cannot be used without service. They require the purchase of the Smart Home Video Monitoring monthly subscription plan.
2. You will have to pay your contract in full to cancel it early.
3. Those on a month-to-month contract can cancel anytime without penalty.

How do I change my vivint code?

SkyControl 3.0 – Change Door Lock Code

1. At the home screen, tap the menu icon in the lower right.
2. Tap Users.
3. Enter your 4-digit PIN.
4. Select the user you want to edit.
5. Make sure their Separate lock PIN option is toggled on.
6. Select Lock PIN to add or edit their door lock code.

Does Vivint work with citizens one?

Vivint partners with Citizens One and Fortiva to offer installment loans for equipment. If you received one of these loans, you’ll have a second bill to pay each month. If your installment loan is through Vivint RIC, it’s included on your regular monthly service bill.

What bank finances Vivint?

Citizens Bank
Vivint Smart Home Partners with Citizens Bank to Offer Vivint Flex Pay.

Is Vivint a Mormon company?

In fact, Vivint Solar, a startup founded by an entrepreneur and former Mormon missionary, finds members of The Church of Jesus Christ of Latter-day Saints who knocked on doors as part of their own missions are among its best salespeople, making up about half the salesforce.