Can’T View Cameras On Hik-Connect?

The most common reasons for not being able to view CCTV video images remotely via the Hikvision iVMS-4500 app (on your phone or computer) are: Public IP address has changed. Network cable / internet cable un-plugged. System not set-up correctly.

Why is my HIK-connect not working?

Make sure your phone has connected to a Wi-Fi network.Make sure the device is powered on and then tap OK on the Initialize Device page to enter the Network Connection page. Note: If you have set the device before, you should reset the device. Tap How to Reset and follow the instructions to reset your device.

How do I access my camera on HIK-connect?

How To Add Your Device and View Your Cameras With The Hik-Connect App

1. Enter your CloudP2P (also known as Guarding Vision or Hik-Connect) credentials to login to your account.
2. Tap the plus sign in the center of the screen to add a new device via QR Code.
3. Use your phone’s camera to scan the QR Code.

How do I fix hikvision live view?

Use the Pale Moon Browser
Step 1: Install the Pale Moon Browser. Step 2: Enter the IP address of your Hikvision IP camera or NVR. Step 3: Enter your username and password and login. Step 4: Enjoy your live view!

How can I see Hikvision camera on my phone?

How to Use Hik-Connect on Mobile for both iOS and Android?

1. Download the “Hik-Connect” app from the iOS app store or Google Play. How to Use Hik-Connect on Mobile (iOS and Android)
2. Open the app.
3. Now you have two options: either login your Hik-Connect account, or add your device to the Hik-Connect App directly.

How do I reset my Hikvision camera?

To reset your camera back to factory defaults:

1. Disconnect the power supply.
2. Press and hold the reset button.
3. Keep holding the reset button and restore the power supply.
4. Continue to hold the reset button for a further 10 seconds.
5. Release the button and allow the camera to complete a restart/reboot.

Why is my CCTV camera offline?

There are several reasons why your camera may be offline, including a depleted battery, high bandwidth usage, updated router settings, or wireless interference. The camera is designed to automatically re-connect once there is internet available.The camera should turn on as soon as the power cable is connected.

How do I access my Hikvision camera remotely?

Go the following menu location: Configuration –> Network –> Platform Access. PRODUCTS: HIKVISION DEVICES TOPICS COVERED IN THIS KBA: How to enable Hik-Connect remote access on HIK devices (NVR/DVR/Camera). c. Select the Enable tick box at the top of the page.

How do I fix my Hikvision camera offline?

1. Open the Main Menu by clicking the Cog icon and then browse to Network > TCP/IP.
2. Set your Preferred DNS Server so that it is the same as your IPv4 Default Gateway and set your Alternate DNS Server to 8.8. 8.8 and press Apply.
3. To check if this has worked browse to Network > Advanced > Platform Access.

How do I connect my phone to HIK-connect?

Hik-Connect Android Install

1. 1 › Find the app: › On your Android phone, go to Google and type in “Hik-connect”.
2. 2 › Download and install the app: › Select “Download”, then “Install”.
3. 3 › Opening the app:
4. 4 › Register for an account.
5. 5 › Contact us and we will add your devices.
6. 6 › Accessing your devices.

Why does live view fail on hikvision?

The solution to the Hikvision live view failed
This message indicates that the plugin necessary to show the live video is not installed on the camera or another incompatibility problem related to the browser.

How do I fix live view failed?

If Live View continues to fail, it may be time to try resetting your camera. This option can also be used if you’re looking to reset your device to its original factory settings or want to configure the camera using a new wireless network.

How do I update Hikvision DVR firmware?

On the DVR/NVR, go to the Main Menu, and then go to Maintenance. From the sub-menus on the left click Upgrade. This will display the content of the USB flash drive. Choose the DIGICAP file and press Upgrade.

How do I share my camera on HIK-Connect app?

Open a Web browser and go to www.hik-connect.com and login. Select My Shared Devices. Select Share Device. Enter the e-mail address of the hik-connect account to share with, select the device to share and select Share.

How do I reset HIK-connect?

On the Hik-Connect login page, tap Forgot Password. Tap Reset by User Name/Email Address or Reset by Mobile Phone Number. Input the user name or the email address on the Verify Account page if you select Reset by User Name or Email Address.

How can I view my CCTV from anywhere?

How to view your IP camera remotely via a web browser

1. Find your camera’s IP address.
2. Open a web browser and type the IP address.
3. Go to SETTING > BASIC > Network > Information to find the HTTP port number used by the camera.
4. After you change the port, you will need to reboot the camera in order to save the changes.

Why are my security cameras not working?

Reboot the security camera
Reboot the device. Rebooting your security camera will release its cache to flush, re-calibrate the settings, and revise connections. Directly unplug the security camera from its power supply then wait for a few seconds before plugging it again. This will reboot it.

How can I reset my Hikvision camera without reset button?

A lot of devices however do not have a reset button. Devices including DVR’s, NVR’s and IP CCTV cameras without a rest button can be reset using the SADP software which is freely available from Hikvision. How to reset a Hikvision device using SADP.

What is Sadp?

SADP stands for search active device protocol, it’s Hikvision’s free and simple utility for searching Hikvision products (including IP cameras and DVRs/NVRs) in the local network. Its commonly used for: resetting password.changing IP addresses.

How do I get my cameras back online?

Disconnect the Camera from the Power Source and Power Cycle it. The very first thing to try in order to get your camera back online is to disconnect it from the power source. Unplug the camera and let it sit for a few minutes and after a few minutes have passed, plug the camera back in.

Why is my camera not connecting to WiFi?

Forget all WiFi networks, restart your phone/tablet, then reconnect to your 2.4 GHz network. On iOS: In the Settings app, tap General > Reset > Reset Network Settings. On Android: In the Settings app, tap General management or System, tap Reset or Reset Options > Reset Network Settings. Confirm the reset.