Troubleshooting steps: Ensure your phone is connected to the internet. Close the app and reopen it. Try changing the system’s alarm state again.
https://www.youtube.com/watch?v=yJcJ-bJC-08
Why is my SimpliSafe base not connecting?
Remove one of the batteries from the Base Station and wait for about 10-15 seconds.Reinsert the battery. Close the battery compartment and use the screwdriver to reseal it. Wait 1-2 minutes for a fresh connection to be established, and then try accessing your system’s settings from the SimpliSafe App again.
How do I connect my SimpliSafe app?
Getting Set Up
In the app, you should be greeted with a couple of options right on the home screen. Select Set Up a Security System. Select Scan QR Code to use your phone’s camera to scan the QR code on the bottom of your Base Stationor select Enter serial number manually to type it in yourself. Select a plan.
How do I connect SimpliSafe base station to WiFi?
To connect your SimpliSafe to WiFi:
- Step 1: Press the menu button on your Keypad and enter your 4 digit Master PIN when prompted.
- Step 2: Navigate to System Settings and select it by pressing the right rocker.
- Step 3: Navigate to WiFi and select it.
How do I reset my SimpliSafe WiFi?
Click the gear icon at the top right of the screen to bring up your currently installed cameras. Select the camera you would like to update and that camera’s settings will slide on screen. Click WiFi Network and it will ask you for the name of the new WiFi network you would like to choose.
Why does my SimpliSafe keep losing WiFi?
There are two main reasons that a camera may lose WiFi connection. It may be installed too far from your WiFi router, or it may not have sufficient bandwidth on your WiFi. Please contact our customer support for help in diagnosing this issue and confirming the cause.
Why is SimpliSafe base blinking?
A common cause of the Base Station flashing a blue light revolves around communication with the SimpliSafe dispatch center. SimpliSafe offers the ability to dispatch emergency services if an alarm is triggered. If the system is unable to establish a connection to dispatch, the Base Station will flash blue.
Does SimpliSafe work with an app?
You can download the SimpliSafe security alarm app for iPhone from the Apple Store, and the SimpliSafe app for Android can be downloaded from the Google Play store.The app is always free no matter which store you download from.
Does SimpliSafe have an app for iPhone?
The SimpliSafe App is available through the Google Play Store or through the App Store on your iPhone or iPad. If you want to access your system from a computer, use our webapp.
Can more than one person use the SimpliSafe app?
With SimpliSafe Home Security, you can have up to five PINs. This means that every member of your family can have one, and there’s no need to share. Each kid can have one. When they disarm the system using their PIN, you can receive a Smart Alert, a text message or email, letting you know exactly who has arrived home.
Does SimpliSafe run on WiFi?
You do not need a computer or WIFI for SimpliSafe to work for your basic home security needs. However, WIFI and access to the SimpliSafe app through either Google Play Store or the App Store for iOS users is required for the SimpliCam or Video Doorbell Pro.
Does SimpliSafe work if WiFi goes out?
In the event of a power outage your SimpliSafe Base Station is equipped with a backup rechargeable battery supply that will keep your Base Station powered for up to 24 hrs. SimpliSafe does not rely on WiFi, and will continue to function over cellular networks.
Is SimpliSafe WiFi or cellular?
SimpliSafe
No, SimpliSafe doesn’t require Wi-Fi to work, although we recommend it. SimpliSafe’s base station comes with a cellular connection that lets it talk to all your sensors and stay in touch with SimpliSafe’s monitoring center. You can still connect your SimpliSafe base station to your Wi-Fi network.
Can I use SimpliSafe app without monitoring?
Yes. You can use SimpliSafe without professional monitoring, but you won’t get full access to all of the system’s features. Without professional monitoring, you won’t have access to the SimpliSafe mobile app, won’t be able to view any camera footage, and if there is a break-in, you’ll have to call for help yourself.
Does SimpliSafe work with 5GHz WiFi?
Confirm that your router is broadcasting your network on a 2.4 GHz signal, not 5GHz. (The SimpliSafe system is set to work with 2.4 GHz WiFi networks in order to provide wider coverage. 2.4 gHz penetrates walls and floors much better than 5 gHz networks.)
Why is my SimpliSafe doorbell offline?
There could be many reasons for the doorbell to go offline, however, the most common reasons are the WiFi issues. If the WiFi is adequate and the router is close, it is suggested that a reboot or refresh is completed by using the button on the back of the doorbell.
What does it mean when SimpliSafe is blinking blue?
A blinking blue light means that there is a message on the Keypad!
What does a red light mean on my SimpliSafe base station?
The red LED indicates the alarm you have set for your simplisafe base station. The pulse will last for 1-2 minutes before the LED turns solid red. You can simply turn off the alarm. Wait for the light to go, and the LED on base station will be remain solid.
What does red ring on SimpliSafe mean?
Solid Red. Recent Alarm. Remains solid until the alarm notification is dismissed on the keypad, or the system is disarmed and re-armed. White.
How do I update my SimpliSafe app?
Bring your Keypad to your Base Station. Push the left side of the Keypad screen where the gear icon is located to prompt the Install menu. Select Install Update by pushing on the right side of the Keypad screen. Allow the system to install and reboot, which will take about 10 minutes.
Can you trigger alarm from SimpliSafe app?
The Panic Alarm is intended to let dispatch know that you are on the premises and need help ASAP. That’s why the only way to trigger it is through the Keyfob, the Keypad, or the dedicated Panic Button – and not on the app where you can trigger remotely.
Contents