If the request for a refund of the buyer fails, the payment will be released to the seller once the dispute mediation process is completed by the dispute agent. Click here to know how a buyer can raise a dispute to Shopee.
Can Shopee refuse to refund?
If Shopee rejects the buyer’s Return/Refund request, the item will be returned to the buyer. If Shopee refunds the buyer after the QC is done, the seller may appeal if dissatisfied with the QC result by emailing Shopee’s Customer Service team. Mall sellers will not be able to raise a Dispute via app or Seller Centre.
How do I force a refund on Shopee?
Step 1: From your Shopee App, click on “Me” and search for your order in “To Receive”. Step 2: Click on your order, then click the “Request for Return / Refund” button at the bottom of the page. After you clicked “Return / Refund”, you will need to: Select the item you would like to request for refund.
Can a seller refuse returns?
You can refuse returns but you cannot refuse refunds. If the dispute was Item Not Received, you are required to provide Proof of Delivery (basically the tracking number) and if you cannot eBay will refund the buyer and come after you for their money.
What happens if seller does not respond to return request?
If the seller fails to respond in time, your request will be automatically approved and the refund will be processed accordingly. The seller may propose a partial refund (an adjusted refund amount) without the need for return.
What happens if seller doesn’t respond to return Shopee?
If Shopee does not receive a reply within the number of calendar days stipulated, the buyer’s latest proposal will be accepted. If the buyer’s latest proposal was a return and refund, Shopee will allow the buyer to return the product. If the latest proposal was a refund, Shopee will release the refund to the buyer.
Does Shopee give full refund?
After the buyer’s return request has been approved, sellers may raise a refund negotiation before the buyer ships out the return parcel. Sellers will now have the option to provide a full or partial refund to the buyer without requiring the buyer to return the item.
How do I dispute a seller on Shopee?
Information
- Find your order from Shopee App > “Me” Page > “Return/Refund” Tab > Select the relevant order.
- Click “Discuss” on the return refund detail page.
- Click “Dispute”.
Can seller cancel my order Shopee?
Seller Cancellation
Sellers can request for cancellation anytime before the order has been arranged for shipment. However, sellers will be penalized for cancelled orders that are self-initiated as well as orders that they have requested buyers to cancel.
How do I force a Shopee order to cancel?
To request for manual order cancellation, you will need to chat with the seller within the Shopee app and request to manually cancel the order. Once the seller agrees, the seller should fill out the manual cancellation form found in Seller Education Hub.
What are my legal rights to a refund?
You can get a full refund within 30 days. This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.
What can I do if a company won’t give me a refund?
If you can’t get the support you need from the retailer in the form of a refund, repair or replacement, you can file a complaint with the company. If that still doesn’t help, you can contact the Consumer Ombudsman. They’ll aim to help resolve your dispute within 10 working days.
Can you keep an accidental refund?
Legally, if a sum of money is accidentally paid into your bank or savings account and you know it doesn’t belong to you, then you must pay it back.
What happens if seller doesn’t respond to dispute?
If the seller doesn’t respond, the claim will automatically close in the buyer’s favor, and a full refund will be issued. If the seller does respond, PayPal will work to evaluate the information provided and determine the outcome of the claim.
What to do if a seller is not responding?
If you are a seller who has received a Seller Not Responding report, simply write on the order page within 4 days of receiving the report. Doing so will automatically cancel the report. Failure to do so within 4 days will result in an account suspension.
What happens if seller does not respond to return request eBay?
If the seller doesn’t respond within that time, go to the Resolution Center to escalate the case to Customer Support.When Customer Support decides a case in your favor, we’ll send your refund to the PayPal email address you used to purchase the item. This may take a few days. Learn more about the refund process.
What happens if my parcel is returned to sender Shopee?
The courier will store the item/s for a 7-day holding period. After 7 days, the item will be transferred to the Shopee Office for returns claiming. To claim the item, sellers should book an appointment by sending an email to [email protected] within 14 days from receipt of the Push Notification.
How long does it take for Shopee to approve refund?
within 24-48 hours
The refund will be credited to your ShopeePay account within 24-48 hours for regular refunds, and 4-7 business days for partial refunds. You can then use the refund for future purchases or withdraw it after you have updated your bank account details. Learn more on refunds via ShopeePay.
What are the acceptable reasons for a return refund request in Shopee?
Information
| Return/Refund | |
|---|---|
| Reasons | Received a product with physical damage (e.g. dented, scratched, shattered) |
| Received a faulty product (e.g. malfunction, does not work as intended) | |
| Solution | Return/Refund – You’ll need to return the item back to the Seller/Shopee Warehouse with the original packaging |
What are the acceptable reasons for a return refund request?
5 Common Reasons Why Customers Return a Purchase
- The customer bought the wrong item or changed their mind once they received it.
- The merchant shipped the wrong item.
- Purchase arrived too late or the customer doesn’t need it anymore.
- “Wardrobing.”
- The product was damaged or defective.
- Conclusion.
How do I file a complaint against a Shopee?
You can reach us via:
- Calls: 02 8 880 5200 (Weekdays 7:00 AM to7:00 PM, Weekends 9:00 AM to 6:00 PM)
- Chat: 24/7 (in-app only)
Contents